National Credit Act, 2005 (Act No. 34 of 2005)
Chapter 7 : Dispute Settlement other than debt enforcement
Part B : Initiating complaints or applications

136. Initiating a complaint to National Credit Regulator

1)        Any person may submit a complaint concerning an alleged contravention of this Act to the National Credit Regulator in the prescribed manner and form.

 

2)        The National Credit Regulator may initiate a complaint in its own name.

137. Initiating applications to Tribunal

1)        The National Credit Regulator may apply to the Tribunal in the prescribed manner and form-

a)        for an order resolving a dispute over information held by a credit bureau, in terms of Part B of Chapter 4;

b)        for an order compelling the delivery of a statement of account or a review of a statement in terms of Part D of Chapter 5;

c)        to review the conduct of a sale of goods in terms of section 127 or the distribution of proceeds from such a sale;

d)        for leave to bring a complaint directly before the Tribunal; or

e)        for an order condoning late filing.

 

2)        A registrant, or applicant for registration, may file an application in terms of section 59 at any time within-

a)        20 business days after the National Credit Regulator makes the decision that is the subject of the application; or

b)        such longer time as the Tribunal may allow on good cause shown.

 

3)        A consumer or credit provider who has unsuccessfully attempted to resolve a dispute directly with the other party and through alternative dispute resolution in terms of section 134(4) may file an application contemplated in this Act at any time within-

a)        20 business days after the failure of the attempted alternative dispute resolution; or

b)        such longer time as the Tribunal may allow on good cause shown.

 

4)        The National Credit Regulator may intervene before the Tribunal in respect of any application contemplated in this section in which the National Credit Regulator is not already a party.

138. Consent orders

1)        If a matter has been-

a)        resolved through the ombud with jurisdiction, consumer court or alternative dispute resolution agent; or

b)        investigated by the National Credit Regulator, and the National Credit Regulator and the respondent agree to the proposed terms of an appropriate order,

the Tribunal or a court, without hearing any evidence, may confirm that resolution or agreement as a consent order.

 

2)        With the consent of a complainant, a consent order confirmed in terms of subsection (1)(b) may include an award of damages to the complainant.

Debt Counsellors

Marsia Kuypers

Tel: 082 396 2568

Fax: 086 556 3328

Area: Pretoria

Jan-Viljoen Coetzee

Tel: 084 549 1755

Fax: 086 621 9193

Area: Nina Park

Valerie Nakale

Tel: 018 381 8768

Fax: 018 381 8604

Area: Mafikeng

Dean Morris

Tel: 083 645 4094

Fax: 031 763 4363

Area: La Lucia

Joana Vivier

Tel: 053 832 6229

Fax: 086 543 4640

Area: Kimberley

Jacques Jooste

Tel: 011 794 7555

Fax: 011 794 9965

Area: Johannesburg

Marlene Stein

Tel: 012 667 4177

Fax: 086 527 2203

Area: Irene

Heidi Naude

Tel: 044 873 0281

Fax: 086 512 5012

Area: George

Herbert Theron

Tel: 011 472 0088

Fax: 086 655 6730

Area: Florida

Isabe Landman

Tel: 041 933 1189

Fax: 086 591 2676

Area: Despatch

Andiswa Tinto

Tel: 021 431 9134

Fax: 086 523 7084

Area: Cape Town

Jaco Janse Van Rensburg

Tel: 082 568 4969

Fax: 086 645 0389

Area: Barberton

Monique Snyders

Tel: 032 946 3024

Fax: 086 588 4605

Area: Ballito

Christopher Beukes

Tel: 084 2577599

Fax: 021 637 5023

Area: Athlone

Lydia Kinnear

Tel: 082 824 6338

Fax: 086 537 5976

Area: Annlin

Anlizette Schuurman

Tel: 031 903 3840

Fax: 031 701 5570

Area: Amanzimtoti

Kelebogile Mooketsi

Tel: 082 299 3430

Fax: 086 695 3280

Area: Amandasig

Annerie Marais

Tel: 083 703 0486

Fax: 045 838 6572

Area: Aliwall North

Rerandzo Mokgwatlheng

Tel: 082 430 6329

Fax: 011 805 8348

Area: Alexandra Township

Daniel Lezar

Tel: 011 907 1022

Fax: 011 907 1490

Area: Alberton